Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Personal Information We Collect
We may collect personal information including your name, email address, phone number, mailing address, IP address, and any information you voluntarily submit through contact forms, account registration, SMS opt-in forms, or other interactions with our website.
If you opt in to receive SMS messages, we collect and store your phone number and consent information for compliance and communication purposes.
How We Use Your Personal Information
We use your information to:
- Respond to inquiries and provide customer support
- Process orders or service requests
- Send appointment reminders
- Send order alerts and account notifications
- Send SMS communications if you have opted in
- Improve our website and services
- Comply with legal obligations
SMS Communications
If you opt in to receive SMS messages from us, you agree to receive text messages related to appointment reminders, order alerts, account notifications, service updates, and promotional communications (if applicable).
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or visit https://annalunaagency.com.
SMS consent is not shared with third parties or affiliates.
SMS Terms of Service
By opting into SMS from a web form or other medium, you agree to receive SMS messages from Anna Luna Agency LLC.
These messages may include:
- Appointment reminders
- Order alerts
- Account notifications
- Service updates
- Promotional messages (if applicable)
Message frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit
https://annalunaagency.com.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Content from Other Websites
Articles on this site may include content (e.g. videos, images, articles, etc.). Content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
We do not sell, rent, or trade your personal information.
We may share personal information with service providers who assist us in operating our website and delivering services, including messaging platforms used to deliver SMS communications. We may also disclose information when required to comply with legal obligations.
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We retain SMS consent records and related communication data as required for compliance and business purposes.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Personal data may be processed by trusted third-party service providers for hosting, security, analytics, and communication delivery purposes.